HYER STANDARD FOR TASKERS
As a Tasker, you are an Independent Contractor. Working for yourself comes with self-responsibility. Adherence to the Hyer Standard is essential to maintaining your account in good standing. In order to uphold the Hyer Standard for the community, we keep a record of all tasks and policy breaches.
Taskers are classified as either New, Reliable, Watchlist, Restricted, or Probation. This classification can be seen on the tasker’s profile by clicking on the Profile icon from the bottom right corner of the app. The classification is seen by the tasker only; customers do not see a tasker’s classification. A tasker’s classification is determined by the number of tasks the tasker has been scheduled for, the number of tasks the tasker has completed, and the number of breaches the tasker has made for those tasks. Tasker ratings are not used to determine a tasker’s classification.
Tasker Breaches are categorized as Late Cancellation, Minor Breach, or Major Breach. A Late Cancellation breach occurs when a tasker cancels a scheduled task within 6 hours or less from the task start time (only if the tasker was selected for the task >6 hours from the task start time). Minor and Major breaches can include arriving late, not completing a task, acting unprofessionally, no-showing to a scheduled task, etc.
New: Taskers who have completed less than12 tasks (0-11 tasks) will have the New tasker classification.
Reliable: Taskers who have completed 12 or more tasks and have a breach history of ≤5% Late Cancellations/Major Breaches and ≤10 Minor Breaches for scheduled tasks will have the Reliable tasker classification.
Watchlist: Taskers who have completed 12 or more tasks and have a breach history of between 5% and 17% of Late Cancellations/Major Breaches and between 10 and 20 Minor Breaches for scheduled tasks will have the Watchlist tasker classification.
Restricted: Taskers who have completed 12 or more tasks and have a breach history of more than 17% of Late Cancellations/Major Breaches and more than 20 Minor breaches for scheduled tasks will have a Restricted tasker classification.
A Restricted tasker classification will result in a suspension from the app which could be for 7 days, 14 days, or Permanent Disable. Restricted taskers will be able to complete already scheduled tasks but will not be able to apply to any new tasks until the suspension period is over.
Probation: Established (>12 tasks) Taskers who have completed a suspension (7 days or 14 days) will have a Probation tasker classification. The Probation classification will remain in effect for 30 days and if no additional breaches are made, the tasker will then move back to the Reliable classification (depending on the number of completed tasks). New taskers do not qualify for a probationary period.
Suspension Policy for Established (>12 tasks) Taskers
Taskers who are on a Watchlist classification and incur a late cancellation or a major breach will move to the Restricted classification and will be suspended for 7 days. After the 7 days, they will be re-enabled and placed on Probation for 30 days. If the tasker breaches again while on Probation, they will move to Restricted and be suspended again for 14 days this time. After the 14 days, they will be re-enabled and if the tasker breaches again, their account will be marked as Permanently Disabled and will not be allowed back on the app.