What should you do when a customer asks you to work on a task you aren't "Scheduled" for?
There may be times where a customer loves the work you do and asks you to come in the next day to work on another task. It is very important that you ask the customer to go into the app and schedule you for that task. If you arrive the next day and work a non-scheduled task you run the risk of not being paid for the work you provided or your pay being delayed. There can also be confusion if there is another manager on duty and if you aren't showing in the app as a tasker that isn't scheduled to work, they may not have things ready for you.
We want to make sure you get paid for the work you do so it is vital to only work scheduled tasks.
Please see this Help Center article for more information: Can I work a task that I'm NOT scheduled for (I'm not assigned to)? I applied but didn't get scheduled.
What should you do if a customer asks you to come in earlier than noted for a non-flexible start time?
If this happens it is good to try and communicate this via the in-app chat feature so there is a record of it in case another manager goes in to confirm payment and isn't aware that someone else asked you to come in earlier.
Best practice for any supervised task is to always check-in/out with the store lead or manager/supervisor on duty to reduce any confusion on work completed and hours worked. Take note that some tasks are unsupervised and you are to follow the task's detailed instructions while on site.