Life happens and there will be times when something comes up and you may not be able to make it to your scheduled tasks. If you find yourself in this spot this is what you should do.
- See which scenario applies to you from below (Scenario 1 or Scenario 2) and then proceed to step two.
- Cancel the task by selecting the pencil icon within the task and marking "Cancel this task"
Important: Cancelling a scheduled task within 6 hours of the start time will result in a breach of your account. An exception to this would be if the customer selects/schedules you for a task with less than 6 hours until the start time. For more information see:
Scenario 1: Scheduled for a task and have NOT marked “On The Way”
!! IMPORTANT!! Do NOT click on the button that says, “On The Way”. Follow these steps:
Message The Customer Right Away!
Step 1: In the app select the Tasks icon at the bottom of the screen.
Step 2: Select the scheduled task that you are unable to make it to.
Step 3: Scroll down and to the right of the Instructions tab and click the Customer chat icon.
Step 4: Select Create a new comment and write a brief note of why you are unable to make it to the scheduled task.
Step 5: Now you have to cancel the task. In the upper right-hand corner, select the pencil icon and click “Cancel this task”. Then select proceed.
Scenario 2: Scheduled for a task and have already marked “On the way”
!!IMPORTANT!! Do NOT click on the button that says, “I’ve Started Working.” Follow these steps:
Step 1: In the app select the Tasks icon at the bottom of the screen.
Step 2: Select the scheduled task that you are unable to make it to.
Step 3: Scroll down and to the right of the Instructions tab and click the Customer chat icon.
Step 4: Select Create a new comment and write a brief note of why you are unable to make it to the scheduled task.
Step 5: Now you have to cancel the task. In the upper right-hand corner, select the pencil icon and click “Cancel this task”.