If you are required to submit a survey for a task, it is important to follow closely all the task's detailed instructions. If for some reason you are having issues submitting the survey please try these troubleshooting steps below before reaching out to Tasker Support. All tasks that require a survey must have it submitted in order to receive a payout.
- Make sure you have good cellular service (you need to make sure your phone has sufficient memory for the survey to run)
- Connect to a local Wi-Fi network if available
- Try killing the app (completely closing it) from your phone, clearing your cache and reopening the app, and trying the survey again.
Instructions for clearing your cache
For Android Clear cache in the Chrome app (the default Android web browser)
- While in the Chrome app on your device.
- Tap the three-dot icon, found at the top right, to open a dropdown menu.
- Tap History, then Clear browsing data.
- Clear Cookies and site data and Cached images and files.
- Tap the “Clear Data” button
For iPhone users: Ask if they use Safari or Chrome (if Chrome, use the above steps.)
- For Safari: Select the Gear icon to open Settings
- Scroll down and tap “Safari”
- Tap “Clear History and Website Data”
- Tap Clear History and Data